Ocean-optics NIR User Manual download pdf (Page 6)

1: Introduction

Product-Related Documentation

You can access documentation for Ocean Optics products by visiting our website at

http://www.oceanoptics.com. Select Technical → Operating Instructions, then choose the appropriate

document from the available drop-down lists. Or, use the Search by Model Number field at the bottom

of the web page.

• Detailed instructions for SpectraSuite Spectrometer Operating Software are located at:

http://www.oceanoptics.com/technical/SpectraSuite.pdf.

• Detailed instructions for the OOIBase32 Spectrometer Operating Software are located at:

http://www.oceanoptics.com/technical/ooibase32.pdf

You can also access operating instructions for Ocean Optics products on the Software and Technical

Resources CD included with the system.

Engineering-level documentation is located on our website at Technical → Engineering Docs.

Upgrades

Occasionally, you may find that you need Ocean Optics to make a change or an upgrade to your system.

To facilitate these changes, you must first contact Customer Support and obtain a Return Merchandise

Authorization (RMA) number. Please contact Ocean Optics for specific instructions when returning a

product.

Service

Our Total Technical Service protection plans protect your spectrometer for one year for any contingency -

- no matter what the circumstances, including total loss. Under these plans, Ocean Optics will repair or

replace your instrument with no deductible or any other out-of-pocket expense required from you. NIR

service plans include the following:

• TTS-NIR: Protects your Ocean Optics NIR spectrometer for any contingency for 1 year.

Provides for full spectrometer replacement, if necessary. Limited to 1 full replacement per year.

• TTS-NIR-E: This special plan for Ocean Optics NIR spectrometers not previously covered

protects for any contingency for 1 year. Provides for full spectrometer replacement, if necessary.

Limited to 1 full replacement per year. This coverage starts 30 days after purchasing the plan.

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Ocean-optics NIR User Manual Page 6